Shipping policy

Shipping Policy

Last updated: November 3, 2026

Where we ship. We ship within the United States only, including Puerto Rico, which is a U.S. territory. We do not ship internationally.

Processing time. Orders ship within 1-2 business days of payment, Monday through Friday, excluding holidays. Orders placed over a weekend or holiday ship the next business day.

Shipping methods and costs. You choose your shipping method at checkout. We ship via UPS and FedEx, depending on the option you select. Shipping costs are calculated at checkout. Free shipping on orders over $50. You'll get an email with tracking once your order ships.

Delivery estimates. Delivery usually takes 2-5 business days after shipping. These are carrier estimates, not guarantees, and can be slower during holidays or bad weather.

Address accuracy. Please check your shipping address at checkout. We can't redirect a package once it ships, and orders returned because of an incorrect address may need a reshipping fee.

Lost, delayed or damaged orders. If your tracking hasn't updated in 5 business days, or your order arrives damaged, email us within 7 days and we'll file a claim with the carrier and either resend or resolve it with you. Please keep any packaging and take a photo if the item is damaged.

Questions. Email donterry0802@dtscents.com or call 734-890-2829.